Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept all major credit cards.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you email confirmation. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling
We will action your order promptly either the same day or the day after you place it assuming that it is a week day.

Delivery Schedule
Most Splendid Products from the range will be delivered within 7 working days.
Delivery charges are shown as you make your purchase.

We will ship using a carrier that gives the optimum mix of care, handling, cost and speed of delivery. Information about this will be given with the 'Order Despatched' email that we will send you. If we are out of stock for any particular item we will email with the likely delivery date. You have the option to continue with, or cancel your order at that time.

Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges
For orders made from the UK or the European Union, 17.5% VAT is added.

Credit Card Security
About PayPal

PayPal is the safer, easier way to pay and get paid online. The service allows anyone to pay in any way they prefer, including through credit cards, bank accounts, buyer credit or account balances, without sharing financial information.

PayPal has quickly become a global leader in online payment solutions with more than 153 million accounts worldwide. Available in 190 markets and 17 currencies around the world, PayPal enables global ecommerce by making payments possible across different locations, currencies, and languages.

PayPal has received more than 20 awards for excellence from the internet industry and the business community -most recently the 2006 Webby Award for Best Financial Services Site and the 2006 Webby People's Voice Award for Best Financial Services Site.

Located in San Jose, California, PayPal was founded in 1998 and was acquired by eBay in 2002.

Guarantee
All our products are guaranteed according to the description on this site. If for any reason you are unhappy with the product you receive then simply return it to us for full credit.

Reaching Us
If you have a question, please email us using the CONTACT US link on the store page or fax us on 01235 862541 or write to us at Splendid Products, Wythe Cottage, Church Street, East Hendred, Oxon OX12 8LA

Returns Policy
You may cancel your order within seven days of making it and receive a full refund. If you do wish to cancel please email customerservice@splendidproducts.co.uk requesting a refund.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found here at http://www.hmso.gov.uk/si/si2000/20002334.htm