Your SPLENDID Guarantees

IF YOUR SPLENDID PRODUCT IS FAULTY THEN RETURN IT TO US FOR EXCHANGE.

All our products carry full REPLACEMENT guarantees but the length of these may vary from product to product.

LIGHTING INSTRUMENTS Carry a lifetime guarantee, which means that you may return them at your cost for a replacement. If the item is no longer in stock you will be offered a product of equal value.

IN-CAR PHONES Carry a 12 month replacement Guarantee

PEST CONTROL products Carry a 2 year replacement guarantee

POCKET TOOLS This range carries a 2 year replacement guarantee.

POOL & POND PRODUCTS Carry a 3 year replacement guarantee

WATER TREAMENT PRODUCTS carry a 3-year replacement guarantee and a 1-year no quibble performance guarantee. This means that for the Little Plumber range only you can return any item from the range during the first year for a full refund if the product fails to perform to your satisfaction.

SECURITY ITEMS carry a 1-year replacement guarantee

SALE ITEMS carry no guarantee of any sort.

How to use our guarantee. In the first instance and before returning any item please contact our office on 01235 862540 or e-mail sales@splendidproducts.co.uk

Your rights as a consumer

When you buy goods from a trader, such as a shop, market stall, garage, etc, you enter into a contract that is controlled by the Sale of Goods Act 1979 (amended by the Sale & Supply of Goods Act 1994 and the Sale and Supply of Goods to Consumers Regulations 2002).

The law gives you certain implied, or automatic, statutory rights, under this contract.

Consumers have a right to goods that are:

Of a Satisfactory Quality, i.e. generally free from fault or defect, of a reasonable appearance and finish and safe and durable.

Fit for the purpose - goods should be fit for any specific or particular purpose made known at the time of the agreement.

As described - goods should correspond with any description applied to them.